Terms of Service

Last updated: March 1, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and CharterAI GmbH (in formation) ("CharterAI", "we", "us", or "our"). By accessing or using the CharterAI platform and related services (collectively, the "Service"), you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" shall include that organization.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

CharterAI provides a cloud-based software platform for the maritime shipping industry. The Service includes, but is not limited to, email processing and classification, data extraction, cargo-vessel matching, voyage estimation, and related analytics features.

The Service is provided as a software-as-a-service (SaaS) offering. Features, capabilities, and availability may change over time as we develop and improve the platform. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

3. Account Registration

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us promptly if you become aware of any unauthorized use of your account. We are not liable for any loss arising from unauthorized access to your account where such access was not caused by our negligence.

You may not create an account using false or misleading information, or on behalf of someone other than yourself without proper authorization.

4. Email Integration & Data Access

The Service requires you to connect your email account (Gmail or Microsoft Outlook/Office 365) via OAuth 2.0 authorization. By connecting your email, you grant CharterAI permission to access, read, and process your emails for the purpose of classifying and extracting maritime shipping data.

You represent and warrant that you have the right to grant this access. If your email account is managed by an employer or other organization, you are responsible for ensuring that connecting the account to CharterAI is permitted under the applicable policies of that organization.

You may disconnect your email account at any time through the Service settings. Upon disconnection, we will cease fetching new emails from that account. Previously extracted data will remain in the system unless you request its deletion.

CharterAI processes emails to extract structured maritime data. We do not use email content for advertising purposes or share it with third parties for marketing.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in violation of any applicable local, national, or international law or regulation.
• Use the Service to process, store, or transmit any content that infringes upon the rights of any third party.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Use automated means (bots, scrapers, or similar tools) to access or interact with the Service beyond the interfaces we provide.
• Resell, sublicense, or redistribute access to the Service without our written consent.

6. Subscription Plans, Billing & Trials

6.1 Free Trial

We may offer a free trial period for new users. The trial duration, feature availability, and usage limits are specified during the signup process and may change at our discretion.

No payment information is required to start a trial. At the end of the trial period, your access to paid features will be restricted unless you subscribe to a paid plan.

6.2 Paid Subscriptions

Paid subscriptions are billed on a recurring basis (monthly or annual) as selected during checkout. Prices are displayed in the applicable currency and may be subject to applicable taxes.

Payment processing is handled by Stripe, Inc. By subscribing, you also agree to Stripe's terms of service. We do not store your full payment card details on our servers.

Subscription fees are charged at the beginning of each billing cycle. You authorize us (through Stripe) to charge the payment method on file for the applicable subscription fees.

6.3 Changes to Pricing

We reserve the right to change our pricing at any time. If we change the price of your current plan, we will provide you with at least 30 days' notice before the new price takes effect. You may cancel your subscription before the new price applies.

6.4 Cancellation

You may cancel your subscription at any time through the Service or by contacting us. Upon cancellation, your subscription will remain active until the end of the current billing period. No refunds will be issued for partial billing periods, unless required by applicable law.

After cancellation takes effect, your access to paid features will be restricted. Your data will be retained for a reasonable period to allow reactivation. We may delete data from cancelled accounts after an extended period of inactivity, with prior notice.

6.5 Refunds

Subscription fees are generally non-refundable, except where required by applicable law. If you believe you are entitled to a refund, please contact us and we will review your request in good faith.

7. Organizations & Team Access

The Service supports multi-user organizations. Organization owners and administrators may invite additional users and assign roles (owner, admin, or broker) that determine access levels within the organization.

Organization owners are responsible for managing their team members' access and ensuring that all users within their organization comply with these Terms.

Data within an organization is shared among its members according to their assigned roles. If you invite users to your organization, you acknowledge that they may access shared organizational data as permitted by their role.

8. Intellectual Property

The Service, including its software, design, features, documentation, and branding, is owned by CharterAI and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

You retain ownership of the data you provide to the Service, including the content of your emails and the structured data derived from them. By using the Service, you grant CharterAI a limited, non-exclusive license to process your data solely for the purpose of providing and improving the Service.

You may not use CharterAI's name, logo, or branding without our prior written permission.

9. AI-Generated Content & Accuracy

The Service uses artificial intelligence and machine learning technologies to classify emails, extract data, generate match suggestions, draft replies, and perform calculations. These AI features are provided as decision-support tools and are not a substitute for professional judgment.

While we strive for accuracy, AI-generated outputs may contain errors, omissions, or inaccuracies. You are responsible for reviewing and verifying any AI-generated content before relying on it or acting upon it.

CharterAI does not guarantee the accuracy, completeness, or fitness for any particular purpose of AI-generated outputs. Maritime commercial decisions, contractual commitments, financial calculations, and legal conclusions should be independently verified by qualified professionals.

AI-drafted replies are never sent automatically. All outgoing communications require your explicit review and approval before sending.

10. Service Availability & Modifications

We aim to provide reliable and continuous access to the Service, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For material changes that significantly affect your use, we will provide reasonable advance notice where practicable.

We are not liable for any loss or inconvenience resulting from Service interruptions or modifications, except where such liability cannot be excluded under applicable law.

11. Third-Party Services

The Service integrates with third-party services including, but not limited to, email providers, AI processing services, payment processors, and maritime data providers. Your use of these integrations may be subject to the respective third party's terms and conditions.

We are not responsible for the availability, accuracy, or conduct of third-party services. Changes to third-party services outside our control may affect the functionality of the Service.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CharterAI and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Service.

This includes, without limitation, damages for loss of profits, revenue, data, business opportunities, or goodwill, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

To the extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms or your use of the Service shall not exceed the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

13. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory.

To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

We do not warrant that the Service will meet your specific requirements, that it will operate without interruption or error, or that any defects will be corrected. We do not warrant that AI-generated content or calculations will be accurate, complete, or suitable for any particular use.

You use the Service at your own risk. You are solely responsible for any decisions made or actions taken based on information provided by the Service.

14. Indemnification

You agree to indemnify, defend, and hold harmless CharterAI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service in violation of these Terms.
• Your violation of any applicable law, regulation, or third-party right.
• Any data or content you provide to the Service, including the emails you connect.
• Any dispute between you and a third party related to your use of the Service.

15. Termination

You may terminate your account at any time by contacting us or using the account management features in the Service.

We may suspend or terminate your access to the Service if we reasonably believe that you have violated these Terms, or if required by law. Where practicable, we will provide notice and an opportunity to address the issue before termination.

Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will continue to apply, including but not limited to intellectual property, limitation of liability, disclaimer of warranties, and indemnification.

Following account termination, we will handle your data in accordance with our Privacy Policy. You may request data export or deletion before or shortly after termination.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Munich, Germany, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

Before initiating any formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. You may contact us at legal@charterai.co to initiate this process.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and CharterAI regarding the Service and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

17.5 Notices

We may provide notices to you via email to the address associated with your account, or by posting on the Service. You may provide notices to us by emailing legal@charterai.co.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website, updating the "Last updated" date, and where appropriate, by email notification.

Your continued use of the Service after such changes constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you should stop using the Service.

19. Contact

If you have any questions about these Terms, please contact us: